Returns
Our products are chosen with great care and we want you to enjoy them. If you are not completely happy with the products you have ordered please return them unused and in the original packaging within 7 days of receipt. We will refund or exchange them for you on receipt.
Please do call 020 8735 2882 or email returns@npw.co.uk to obtain authorisation for your return.
Please note that the return postage cannot be refunded but will we refund the delivery charge on the original order if we are notified within 7 days. In an unlikely event that your goods are faulty, we will of course reimburse you fully. We cannot be responsible for parcels that fail to reach us, please do obtain a certificate of posting as proof of postage.
Please note that refunds bought as presents can only be given to the original payer and if you do decide to swap an item, we can't stop the payer knowing. When returning goods on which you have received a discount / offer will no longer apply if you fall below the discount / offer threshold and the refund will be adjusted accordingly.
Thanks!
The npw Team
npw - gifts for allNatural Products Ltd3 Warple WayLondonW3 0RXUKTel: +44 (0)20 8735 2882 Fax: +44 (0)20 8735 2999help@npw.co.uk
