Terms & Conditions and Privacy Policy
npw is the trading name for Natural Products (UK) Ltd. Please read the following carefully. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below. Furthermore, you acknowledge that we may update the Terms of Service from time to time.
By making a request/order you are offering to purchase a product that we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Despatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. npw is entitled to refuse any request made by you. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods, services. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Copyright & Conditions of Website Use
All web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright to npw and its affiliates or their content and technology providers. All rights reserved. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Natural Product (UK) Ltd is strictly prohibited.
Trademarks
npw and npw.co.uk are either trademarks or registered trademarks of Natural Products (UK) Ltd. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
Governing Law and Contract Formation
No contract will subsist between you and npw for the sale by it to you of any product unless and until npw accepts your order by e-mail confirming that it has despatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time npw sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and you and npw irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Variation and Termination
npw shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the service or which appears on any page of the npw.co.uk web site. npw may at any time terminate or suspend any part of the Service without notice to you.
Indemnity
Except as specifically stated on this web site, to the fullest extent permitted at law, neither npw nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, npw does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of npw, its affiliates, directors, employees or other representatives.
Entire Agreement
The above Terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and npw. Any waiver of any provision of the Terms of service will be effective only if in writing and signed by a Director of npw.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, NPW IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NPW DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Privacy Policy
npw is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a part of providing a service to you - e.g. arranging for a product to be sent to you.
Under npw's privacy policy we may disclose to third parties certain information contained in our Users' registration applications We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at nomail@npw.co.uk
What information we hold about you
If you have bought something from us we will have your name, email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by using the unsubscribe on the newsletter emails.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.
We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site.
Our site also uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. Our cookies contain a random code to help keep track of any items in your shopping basket as you move around the site.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history.
If you don't want to receive these offers, or our occasional newsletter, simply send your email name to: privacy@npw.co.uk. We NEVER exchange, sell or otherwise give away your email address to other companies without your permission. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include some national and international carriers. Your Consent By using our web site you consent to us using the personal information you have given npw and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 020-8735-2882 and we'll be glad to talk through any issues with you.
Further information
If you have questions about your personal data or our privacy policy, please contact us at help@npw.co.uk to see all the information we have about you, and to correct any inaccuracies, please write to:
